Our objective is complete customer satisfaction

Cocoaleur takes your privacy very seriously. To ensure your privacy is protected we provide this notice explaining our practices in collecting and using your data. This notice has now been updated for the new General Data Protection Regulations (GDPR).

What This Privacy Policy Covers
This policy covers how Cocoaleur treats personal information that Cocoaleur collects and receives, including information related to your past use of Cocoaleur. Personal information is information about you that is personally identifiable like your name, address, e-mail address and that is not otherwise publicly available.
This policy does not apply to the practices of companies that Cocoaleur does not own or control, or to people that Cocoaleur does not employ or manage.

 

Information Collection and Use

When you Place an order with Cocoaleur via our website

Cocoaleur collects personal information (such as your name, e-mail address and postal address) when you order with Cocoaleur. This information is used solely for the processing, delivery of your order, and internal reporting to meet company legal requirements e.g. we need invoice information to make VAT returns to HMRC. You will receive emails from us on the status of your order. We may contact you by phone to discuss a query with your order.

Purchase History

A record is kept of your order history so that we can help tailor offers to your needs in the future and help improve our overall service to you. If you need any further details on this then please contact us using the form on our contact page

E-mail policy
You will only receive e-mail from Cocoaleur mailing lists that you have subscribed to, should you wish to opt-out at any time then simply contact us on our contact page and confirm you would like to opt-out of any future emails etc. 

After ordering you will receive a confirmation e-mail.
After ordering, filling in a contact form or requesting information on the website, you may receive e-mail to confirm reception of your request. This in no way implies subscription to any mailing list whatsoever we only use the email and information entered for the purposes of replying to your query. We do not use the email for any other purposes.

Security

At Cocoaleur, online security of a priority. All transactions processed on our site are processed using the highest levels of online security by external transaction processing companies with outstanding records in internet security. We do not hold any credit card details. We cannot see your payment card information. We only have the ability to refund transactions. Our website operates on a secure server and all confidential information is encrypted and protected to make https://www.cocoaleur.co.uk a secure and safe shopping environment.

Information Sharing and Disclosure
Protection of personal data
Any information you submit will never be sold or passed to third parties or used for any other purpose, unless explicitly mentioned on the pages where the information is retrieved.

Your information is intentionally shared with the following third parties solely for the purposes of order delivery and company legal reporting…

Couriers -The majority of our orders are sent by reputable couriers Royal Mail. The information shared is used for purposes of delivery only.

Accountancy and legal reporting – We have a legal obligation to report to HMRC for taxation purposes. To meet this obligation we retain invoice information as a company legal requirement. It is not used for any other purpose.

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Cookies
We do note and save information such as time visit, pages visited, length of visit and content viewed when you visit our website. This information is used to provide more relevant services to users. Cookies do not collect any personal information about you or data that can be used to identify you.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

To find out more about cookies, visit www.allaboutcookies.org.

 

Changes to this Privacy Policy
Cocoaleur may update this policy. We will notify you about significant changes in the way we treat personal information by placing a prominent notice on our site. If you have any questions regarding the way your data is held by us please contact us.